Shipping policy
🚚 Soluna Shipping Policy
At Soluna, we aim to provide a seamless and transparent shipping experience. Please review the information below before placing your order:
1. 🛠️ Order Processing
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Orders are processed within 1–3 business days after payment is confirmed.
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During high-volume periods, processing may take up to 5 business days.
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Orders ship only after processing is complete.
2. 🚀 Shipping Options & Delivery Estimates
We offer both Standard and Express shipping options, which will be displayed at checkout.
Estimated delivery times:
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Standard Shipping: 7–10 business days
⚠️ Please note: Delivery times are estimates and may vary due to location, customs clearance, or courier-related issues.
3. 💵 Shipping Costs
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Shipping fees are automatically calculated at checkout.
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Free shipping may be available during promotional periods or when you meet the minimum order amount (as stated on our website).
4. 📍 Address Accuracy
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Orders are shipped to the address provided during checkout.
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Please double-check your information before placing your order.
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Soluna is not responsible for delays, returns, or fees due to incorrect or incomplete addresses.
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Once shipped, we cannot modify the delivery address.
5. 🔎 Order Tracking
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A tracking number will be emailed to you once your order ships.
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Use this to monitor your delivery and ensure someone is available to receive the package.
6. 🌍 Customs, Duties & Import Fees
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International orders may be subject to customs fees, taxes, or import duties.
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These charges are not included in your purchase total and must be paid by the customer upon delivery.
7. ⏳ Shipping Delays or Lost Packages
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Velaris is not liable for delays caused by couriers, customs, weather, or public holidays.
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If your package is officially confirmed as lost by the carrier, we’ll issue a replacement or full refund.
8. 📬 Need Help?
Have questions or concerns about your order?
We’re happy to assist!
📧 Email us at: help@solunaliv.com
We aim to respond within 24–48 hours.