FAQs
📦 Order Processing & Shipping Information
At Soluna, we’re dedicated to ensuring your order is handled with care and delivered as smoothly as possible. Below, you'll find everything you need to know about processing times, shipping, and what to expect once your order is placed.
🛠️ Order Processing
Please allow 3–5 business days for processing and production before your order is shipped. Every item is prepared with precision and care to ensure top quality.
đźšš Shipping Timeframes
U.S. Orders
Shipped via USPS or FedEx
Estimated delivery: 15–20 business days
International Orders
Shipping times vary by destination and fulfillment center.
Average delivery: 15–30 business days
⚠️ Potential Delays
While we strive to meet delivery timelines, the following may cause delays beyond our control:
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Severe weather conditions
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Public holidays
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Natural disasters
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Global events (e.g., pandemics or supply chain issues)
We appreciate your patience during such situations.
🔍 Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number.
Track your package anytime on our Track Your Order page.
❌ Order Cancellations
You can cancel your order within 24 hours of purchase—no questions asked.
To cancel, email soluna@gmail.com with the subject line:
"CANCEL MY ORDER"
🏠Incorrect Shipping Address
Entered the wrong address? Contact us within 24 hours of placing your order to update your shipping details.
Once your order ships, changes are no longer possible.
📦 Missed Deliveries
Most carriers will attempt delivery twice before returning the package.
If your order is returned to us, please contact our support team to arrange reshipment.
đź’” Damaged Items
If your item arrives damaged, we’ll replace it at no extra cost.
Just email us at soluna@gmail.com with:
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Your order number
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Clear photos of the damaged item
We'll take care of the rest.
âť“Need More Help?
Our customer support team is here for you.
Reach out anytime at soluna@gmail.com — we aim to respond within 24 hours.